We experienced an issue with the DRACOON Cloud on 30.01.2025 from 09:11 - 9:25. Our team has worked diligently to identify the root cause and implement a resolution. In this post-mortem, we want to share the details of what happened, why it happened, what we did to resolve it, and what we will do to prevent similar incidents in the future.
What happened? There has been an outage of the DRACOON Cloud during the incident window.
Why did this happen? There happened to be some unexpected issues with one of our database servers, which caused the DRACOON Cloud to be unavailable during the incident window.
What did we do? Our incident response team quickly started investigating, identified the underlying issue and resolved it by restoring connectivity to the database server.
What can we do to improve? We will further investigate the issue and improve our infrastructure to prevent similar issues to occur in the future.
We apologize for any inconvenience this incident may have caused. We are committed to ensuring the stability and reliability of our services and will continue to take proactive measures to prevent similar incidents from happening in the future.
If you have any questions or concerns, please don't hesitate to reach out to our support team for assistance.