We experienced an issue with DRACOON Cloud on 2025-07-07 from around 12:00 to 13:00. Our team has worked diligently to identify the root cause and implement a resolution. In this post-mortem, we want to share the details of what happened, why it happened, what we did to resolve it, and what we will do to prevent similar incidents in the future.
What happened? DRACOON Cloud experienced performance degradation. Some users reported slow response times and connection timeouts during the incident window.
Why did this happen? The incident was caused by increased load and scaling issues. A part of the system was unable to handle the traffic volume, leading to resource exhaustion and subsequent service degradation.
What did we do? Our team immediately identified the scaling bottleneck and implemented emergency load balancing measures. We scaled up the infrastructure resources to restore normal service levels by 13:00.
What can we do to improve? We will implement automated scaling policies to handle traffic spikes, enhance monitoring and alerting systems for early detection of load issues, and conduct regular capacity planning reviews to prevent similar incidents.
We apologize for any inconvenience this incident may have caused. We are committed to ensuring the stability and reliability of our services and will continue to take proactive measures to prevent similar incidents from happening in the future.
If you have any questions or concerns, please don't hesitate to reach out to our support team for assistance.