We experienced an issue with Storage Server (Upload). Our team has worked diligently to identify the root cause and implement a resolution. In this post-mortem, we want to share the details of what happened, why it happened, what we did to resolve it, and what we will do to prevent similar incidents in the future.
What happened? The upload was working but some customers experienced slow completion of uploads.
Why did this happen? Due to a software problem exceptional high load was created on our storage system.
What did we do? We were able to quickly stop the incorrect behavior of the software to improve performance.
What can we do to improve? We fixed the software and improved our storage to prevent this problem from occurring again.
We apologize for any inconvenience this incident may have caused. We are committed to ensuring the stability and reliability of our services and will continue to take proactive measures to prevent similar incidents from happening in the future.
If you have any questions or concerns, please don't hesitate to reach out to our support team for assistance.