Degraded Performance of SMS feature
Incident Report for DRACOON Cloud
Resolved
The issue of our SMS service provider has been fully resolved. All systems are now operating normally. We apologize for any inconvenience this may have caused and appreciate your patience. If you continue to experience any issues, please don't hesitate to reach out to our support team for assistance.
Posted Sep 19, 2024 - 14:06 CEST
Monitoring
The issue of our SMS service provider has been resolved, and we are monitoring the situation to ensure it remains stable. We apologize for any inconvenience this may have caused and appreciate your patience.
Posted Sep 19, 2024 - 13:59 CEST
Investigating
We are currently investigating an issue with our SMS service provider (see https://status.retarus.io/). SMS dispatch is currently delayed. Our team is working to gather more information and resolve the issue as quickly as possible. We apologize for any inconvenience this may cause and will provide updates as soon as we have them.
Posted Sep 19, 2024 - 13:11 CEST
This incident affected: Email and SMS (Instant messages, Subscribed messages).