Outage of DRACOON Cloud

Incident Report for DRACOON Cloud

Postmortem

We experienced an issue with our DRACOON Cloud on 04.09.2024 from 16:40 - 17:16. Our team has worked diligently to identify the root cause and implement a resolution. In this post-mortem, we want to share the details of what happened, why it happened, what we did to resolve it, and what we will do to prevent similar incidents in the future.

What happened? There has been an outage of our DRACOON Cloud during the incident window.

Why did this happen? There happened to be some unexpected internal networking issues of our infrastructure, which caused the DRACOON Cloud to be unavailable.

What did we do? Our incident response team quickly started investigating, identified the underlying issue and resolved it by reestablishing network connectivity between affected components.

What can we do to improve? We will further investigate the issue and improve our infrastructure to prevent similar issues to occur in the future.

We apologize for any inconvenience this incident may have caused. We are committed to ensuring the stability and reliability of our services and will continue to take proactive measures to prevent similar incidents from happening in the future.

If you have any questions or concerns, please don't hesitate to reach out to our support team for assistance.

Posted Sep 18, 2024 - 22:20 CEST

Resolved

The issue with DRACOON Cloud has been fully resolved. All systems are now operating normally. We apologize for any inconvenience this may have caused and appreciate your patience. If you continue to experience any issues, please don't hesitate to reach out to our support team for assistance.

Posted Sep 04, 2024 - 18:01 CEST

Monitoring

The issue with DRACOON Cloud has been resolved, and we are monitoring the situation to ensure it remains stable. We apologize for any inconvenience this may have caused and appreciate your patience.

Posted Sep 04, 2024 - 17:16 CEST

Investigating

We are currently investigating an issue with DRACOON Cloud. Our team is working to gather more information and resolve the issue as quickly as possible. We apologize for any inconvenience this may cause and will provide updates as soon as we have them.

Posted Sep 04, 2024 - 16:40 CEST

This incident affected: API (API (group 01), API (group 02), API (group 03), API (group 04), API (group 05), API (group 06), API (group 07), API (group 08), API (group 09)) and Authentication, Web App.