Partial Outage

Incident Report for DRACOON Cloud

Postmortem

After investigation a hardware server in our infrastructure showed irregular behaviour which resulted in partial packet loss.

The server now was replaced by a spare host and the hardware problem will be further analysed by the data center provider to improve the early detection of problems like this in the future.

Posted Nov 22, 2022 - 11:25 CET

Resolved

This incident has been resolved.

Posted Nov 22, 2022 - 11:22 CET

Monitoring

A temporary workaround has been implemented and we are investigating further to identify the root cause.

Posted Nov 22, 2022 - 10:36 CET

Investigating

We are currently investigating the issue.

Posted Nov 22, 2022 - 09:59 CET

This incident affected: API (API (group 01)), Email and SMS (Instant messages), Previews (Preview delivery), and Authentication, Web App, Branding, WebDAV.